Customer Service

Stock Status

We do our best to stay on top of stock status of products. From time to time we may sell out of an item listed in our physical location before we have a chance to remove it from our website. When you place your order your account is not charged until we confirm your items are in stock. You will be notified by email if any item is out of stock and your billed amount will be adjusted.

Shipping & Delivery

Please allow up to 48 hours to process you order.  Most likely we will be able to process and ship your order within 24 hours.

Rates 

48 Contiguous States
Order TotalShipping Rate
0 - $49.99 $8
$50 - $99.99 $11
$100 or more $19

Alaska & Hawaii
Order TotalShipping Rate
0 - $49.99 $16
$50 or more $32
Over sized items surcharge
Skis $19 per pair
Poles $9 per pair
Wax Tables $19 each

Canadian Customers

That pesky border complicates things, but small items, under 4 pounds, less than $400 value, can ship pretty economically to the Great North.
Rates:
For light items (up to 1 pound) $14; 2 pounds, $18; 3 pounds, $22; 4 pounds, $36.
It works best if you have a PayPal account. Email us with your selections from the website. We will need your mailing address, because these shipments go via US Postal Service. When the details are ironed out, send payment via PayPal to our account and we'll boot that box out the door to you.
You can also call us with a credit card number if you prefer. 603-569-3151, Monday through Saturday, 9 a.m. to 5:30 p.m. Eastern Time.
Some Restrictions Apply:
We may not ship anything flammable or explosive, such as (but not limited to) base cleaner, liquid waxes like F4 or FX, spray binder or other aerosol-propelled substances (waxes or cleaners). Any weird tariffs that turn out to apply to specific products will be the responsibility of the customer. Government regulations are a wondrous thing. We will let you know promptly of any hitches so you may work with us to get through them or cancel the order.
For genuine heavy duty hard core international shipping see below:

International Shipping Now Available!

We have partnered with Bongo International to service our customers Worldwide!

Bongo International provides our customers with their very own US address. Once you have a US address, you will be able to make purchases with us as well as other US based online retailers. Bongo receives your purchases and logs them into their online system which you can use to view your items and consolidate them with multiple orders.

International customers can save up to 82% off typical international shipping rates by following these four easy steps:

Register with Bongo and receive a U.S. shipping address.
Enter the Bongo address as both your billing and shipping address.
Use the credit card that you have on file with Bongo as the payment method.
Once the order arrives at Bongo, log into your account to forward to your country.

If you have any questions, please feel free to contact Bongo through live chat or by e-mail. They will be glad to assist you.

Click Below to Get Started:

 

International Shipping Return Policy
Nordic Skier Sports is not responsible for goods once we have received a Proof of Delivery from the Bongo Warehouse Distribution Center. Any international returns will be coordinated through Customer Service at Bongo International.

International Shipping Damage Policy
Damaged goods will be shipped to the Bongo warehouse. Customers will be responsible for shipping the replacement goods through Bongo’s service. Nordic Skier Sports is not responsible for the international transportation of your goods.

Manufacturer warranties may be void if goods are shipped internationally.

 

Domestic Returns & Replacements Policy

If you need to return an item for whatever reason please email us with your order number and reason for the return. We will provide you with instructions and a Return Authorization number. Please review our returns policy below.

We will accept returns within 30 days of the original order receipt date. The items must be in their original packaging and in new and un-used condition along with all paperwork, tags, parts, and accessories. Clothing items must have all original tags attached and be unworn.

Shipping costs are not refunded. We will refund the shipping cost of the order if the return is a result of an error on our part.

A restocking fee may be charged. Customer is responsible for return shipping and insurance. Refund can only be issued to the card used for the purchase. Otherwise non-refundable merchandise credit will be issued. No refund will be issued until the item is received and checked for acceptable condition.

Please include with your return a copy of the original invoice. Please write the word "Return" on the invoice.

Nordic Skier Sports, Inc. reserves the right to refuse a return if any of the above criteria are not met.

 

Privacy & Security

Information we collect
Certain information you provide is required to successfully complete your order. This information such as name, address, and email address is only used for that purpose unless you give us permission to add you to one of our mailing lists. We do not want to send unsolicited mail or email. If you receive an unwanted email or mail message from us please let us know immediately and we will remove you from our lists.

Cookies
A cookie is a tiny text file stored by your web browser on your computer. Our website uses a tracking cookie to keep track of you through your shopping session on our website. If we do not use cookie then you would not be able to shop on our website. If you set your browser to refuse cookies please call us to place your order.

Email
We do not share your email address with any 3rd party organization. We will only send you emails that are related to orders you place through our website or for our newsletters you sign up for. We do not want to send unsolicited mail or email. If you receive an unwanted email from us please let us know immediately and we will remove you from our lists.

Security
All personal information you submit through our website is transmitted using a 128 bit or better encrypted connection. We do not store your credit card information on our website.